Product & Sales Policy

This notice represents the following websites, owned by Gloria Petersen
www.GloriaPetersen.com | www.GlobalProtocolAcademy.com

This section applies to all products and services sold through the Author and Offerings sections of our websites, including Webinars, Coursework, Digital Downloads, and book inventory closeouts.

Personal Information for Purchases

To complete a purchase, you may be asked to provide:
• Name
• Email
• Billing/shipping address
• Phone number
• Payment details (credit card or PayPal)

Trusted third-party vendors securely process all transactions. We do not store payment data on our servers.

Refund & Cancellation Policy

Books and eBooks (Closeout Sales)

All closeout book and eBook sales are final and non-refundable.

Coursework and Training Programs

Certificate programs require formal acceptance and a signed Training Agreement.
• Refunds require a 30-day advance notice before the course start date.
• Once the course begins or access is granted, no refunds are available.

Webinars

Live Zoom Webinars:
• Cancel at least 48 hours in advance for a full refund.
• Missed sessions are non-refundable, though recordings or rescheduling may be offered.

Pre-Recorded Webinars / On-Demand Access:
• Sales are non-refundable once access or download has been granted.
• Please read the webinar description and format carefully before purchase.

Digital Downloads

All digital downloads are non-refundable once they have been delivered or accessed.

Questions or Concerns?

For any questions related to:
• Privacy Policy
• Terms and Conditions
• Copyright
• Product Sales or Access

Please get in touch with us through the Message Us form.

Legal Compliance Statement

By using this website, you agree to comply with all applicable laws and regulations governing your use of the site, content, and materials provided.