Print Media

Interviews and Published Articles

The following is a partial list of interviews and published articles.
We have created links to those articles for which
we have reprint permission.

 

 

Published Articles

Archived

  • “What’s Your CQ? 5 Tips for Improving Your Cultural Intelligence”Lori K. Baker | University of Phoenix, Alumni Association Magazine, “Phoenix Focus Magazine” Winter 2014 (pages 14-16).
  • “How to Plot a Job Change,” Dawn Klingensmith, Philly.com On-line (Philadelphia Newspapers), August 10, 2010.
  • “Talkin’ Bout My Generation,” Dawn Klingensmith, The Roanoke Times, “CTW Features,” December 13, 2009.
  • “Don’t Wear Sexy Outfits to the holiday office party.” Chad Graham , The Arizona Republic, “Business Buzz,” December 10, 2009.
  • “Behavior Outside Work Could Cost You’re your Job,” Dawn Klingensmith, “Lahonton Valley News and Fallon Eagle Standard, January 24, 2009.
  • “Aint’ Misbehavin . . . Mind Your P’s and Q’s in Front of Bosses, Co-workers,” Chad Graham, The Arizona Republic, “Business Buzz,” December 10, 2008.
  • “Go Ahead, Ask Me . . . Not all questions are created equal in job interviews.” Dawn Klingensmith, Nevada Appeal News, “CTW Features,” June 10, 2008.
  • “Make the Most of One-on-One Contacts,” Cheryl Dangel Cullen, Casual Living Magazine, “Voices of the Marketplace,” March 2008.
  • “Workplace Etiquette . . . Act Like a True Professional this Holiday Season,” Chrissy Herrell, Prerogative: The Magazine for Women, Holiday 2007.
  • “I can’t believe I said that! (Slipups #1 and #2),” Hilary Parker, Redbook Magazine, August 2007.
  • “Guide to Kids’ Etiquette . . . . Got a Veruca Salt?” The Today Show, July 4,2007. This clip was filmed during a children’s etiquette class conducted by the not-for-profit organization “Common Threads,” located at Kendall College in Chicago. The children’s etiquette segment was taught by Gloria Petersen to the children of Common Threads at Chicago’s Hotel Monaco. Visit: The Today Show on-line and the corresponding video clip.
  • “Don’t Trip Over Tipping,” Rowena Vergara, Rockford Register Star, December 9, 2006.
  • “Perfecting the Business Lunch,” Michelle Matlock, C-O-M-M-E-R-C-E Magazine (Naperville Chamber of Commerce, Summer 2006.
  • “Closing a Deal at the Power Lunch,” Michelle Matlock, Daily Naperville Magazine, Fall/Winter 2006.
  • “Expert Opinion: How do you handle a check that has been sitting on the table?” Darci Smith, Crain’s Chicago Business, September 18, 2006.
  • “Dining Decorum,” Dawn Klingensmith, Naperville Magazine, July/August 2006.
  • “A C.E.O. Needs a Certain Shine Best Learned at Finishing School,” by Hillary Chura, New York Times, August 27, 2006.
  • “How not to commit office faux pas,” Paige Wiser, Chicago Sun-Times, June 5, 2006.
  • “Talking @ the office: E-mail is preferred method of contact with coworkers,” Jeff Bollier, Oshkosh Gannet, April 23, 2006.
  • “Giving Thanks; Handwritten thank-you notes becoming a lost art form,” Melissa Garzanelli, The Times, Ottawa, IL, March 14, 2006.
  • “Dining for dollars,” Donna Vickroy, Daily Southtown/Chicago, February 13, 2006.
  • “iPods Invade Work,” Jeff Bollier, The Northwestern, December 4, 2005.
  • “Beyond the Handshake: Business etiquette has never gone out of style,” Dawn Klingensmith, RoundUPS, Fall, 2005.
  • “How to Close the Deal Over an Interview Meal . . . Behavior at the table affects job prospects,” Tammy Chase, Chicago Sun-Times, April 20, 2005. Visit online archives.
  • “Turning the Tables . . . As women claim more corporate power, the dynamics of the business lunch have changed,” Dawn Klingensmith, Chicago Tribune, “WomanNews Section,” April 6, 2005
  • “Simply Put . . . Step off colloquialisms, cliches for a good impression,” Mimi Ko Cruz, Los Angeles Times, April 5, 2005.
  • “Catching Up on Manners,” Delia O’Hara, Chicago Sun-Times, Wednesday, July 21, 2004
  • “Power Surge,” Private Clubs Magazine, April, 2003
  • “A Touch of Class,” Natasha Korechi, The Daily Herald, April 3, 2003
  • “At Issue: Reacting to boss in mourning,” Chicago Tribune, Quantry Section, January 9, 2004
  • “Etiquette and Ethics can get tangled,” Chris Jones, Times Union NY, March 23, 2003
  • “Eat, drink ? get hired,” Jill Jedlowski, Herald News, February 16, 2003
  • “Minding Our Manners: Judith Martin and Others Reflect on The Rise and Fall of Civility in American,” Chris Jones, Chicago Tribune Magazine, February 9, 2003
  • “A Job-Interview Lunch Serves Up a Full Plate of Anxiety and Opportunity” Jeffrey Klineman, The Chronicle of Philanthropy’s Philanthropycareers, February 6, 2003
  • “Trade Show Etiquette: Your first impression is a lasting one,” Michelle Byrne Walsh, The Landscape Contractor Trade Magazine, January, 2003
  • “New Year, New Job? Your first impression on co-workers often sticks ? so make it a good one,” Lisa Bertagnoli, Chicago Tribune, January 1, 2003
  • “The role of a winner: In the business world, proper etiquette sets the stage for success,” Dawn Klingensmith, Professional Roofing Trade Magazine, November 2002
  • “Need some gift advice? Marry good intentions with good judgment when buying workplace presents,” Judy Artunian, Chicago Tribune, October 30, 2002
  • “Warming up to unattractive office sweaters,” Vanessa Winans,The Toledo Blade, September 8, 2002
  • “MBA Students get etiquette tips: Making good impressions will be even more important for grads of party school, consultant says,” Steve Hinnefeld, The Herald Times, Bloomington, IN, August 23, 2002
  • “In Focus . . . Gloria Petersen,” Simi Chaddha Ranajee, Saharra Magazine, May/June 2002
  • “Woodstock seniors take steps to learn right way to land jobs,” Derrick Gingery, Northwest Herald, April 19, 2002
  • “Giving networking a good name,” Jacqueline Fitzgerald, The Chicago Tribune, 2002
  • “Mind Your Manners: Employers Can Afford to Be Choosy Now,” Melanie Payne, Sacramento Bee, February 11, 2002
  • “Mergers can fail or succeed over people issues,” Melanie Payne, Sacramento Bee, June 25, 2001
  • “A Sorry State of Affairs . . . Why is apologizing so difficult for individuals and nations?” Vanessa Winans, The Blade, Toledo, OH, April 22, 2001
  • “Business Manners ? Etiquette is on the menu at dinners for graduating students,” Chuck Stanley, Chicago Tribune, March 4, 2001
  • “Human Resources: Exit interviews can yield useful company insights,” Melanie Payne, Sacramento Bee, December 4, 2000
  • “OH, BEHAVE! A Guide to Modern Office Etiquette,” Alev Aktar, New York Daily News, August 10, 2000
  • “The Etiquette Advantage: Contractors who practice these skills reap bigger awards,” The Landscape Contractor Trade Magazine, July 2000
  • Mind Your Manners . . . Protocol Pointers,” Matt Gomez, Venture Woman Magazine, June 2000, Charter Issue
  • “Please Hang Up . . . Cellular Sellout,” Melanie Payne, The Beacon Journal/Ohio, June 7, 2000
  • “Business Casual: Stylish, Not Sloppy ? New workplace dress codes may enhance personal comfort but can detract from professionalism,” Vanessa Winans, The Blade, Toledo, OH, May 21, 2000
  • “Firms pay for work rudeness,” Melanie Payne, The Beacon Journal/Ohio, 2000
  • “Navigating the World of Workplace Taboos,” Experience Magazine, April 4, 2000
  • “When in Rome: Proper Etiquette and Protocol Go Far in the Business World,” Mimi Ko Cruz, Los Angeles Times, March 28, 2000
  • “In Search of an E-Dict @ the Office: E-Nough Already!” Washington Post, October, 1999
  • “Keep Careers from Caving at Corporate Soirées,” Long Island Business News, September 24-30, 1999
  • “Minding your Manners can Multiply Marketability,” The Daily Free Press, Boston University, March 18, 1999
  • “Interviews at Ann Online,” Ann Online, December, 1998
  • “Protocol on Those Trips Abroad,” CNN, October, 1997
  • “Culture Clash,” Controller Magazine, November, 1997
  • “Express Yourself … Learning to communicate is a critical job skill,” Jeffrey Steele, Chicago Tribune, July 6, 1997
  • “The New Intimacy,” Buzz Magazine, “The Talk of Los Angeles,” May, 1997
  • “Crusader to the Manner Born,” The Times of London, April, 1997
  • “Decoding Clothing,” Skokie Review, March, 1997
  • “Charming,” The Limbaugh Letter, December, 1996
  • “Etiquette Coach helps People Mind Their Manners, so others won’t…,” Daily Herald, October, 1996
  • “Avoid Tragedy of Manners at Work with Etiquette class,” The Washington Times, October, 1996
  • “Post Modern Manners: Etiquette for the ’90s,” Chicago Magazine, July, 1996

 

Corporate/Trade Association Newsletters Corporate/Trade Association Newsletters

  • “In Celebration of July National Phone Courtesy Month,” D.C. Office of the Chief Financial Officer, June 30, 2004
  • “When Manners Mean Business,” Clarice Nassif Ransom, The Bottom Line . . . News From the Office of the Chief Financial Officer, Government of the District of Columbia, Vol. IV/ Issue 5, May/June 2002
  • “Etiquette Training … In an increasingly informal and fast-paced workplace, many people seem clueless about how their behavior can affect ? and offend ? others,” Harvard Management Update, February, 2001
  • “Alpha Kappa Psi helps students mix and mingle,” Vanessa Cantwell, Tenth Street Times, The Newspaper of the Undergraduate Business Program, January, 2000)
  • “One Culture’s Good Manners Can Be Another Culture’s Faux Pax,” Credit Today, July 2000
  • “Selling Without Offending,” Nafta Report, August 1998

 

Published Articles

  • “The Three Elements of Perception . . . Political Handlers know this ? do you?” C&K Magazine, Global Business & Pleasure On-Line Magazine, 2008
  • “Cultural Protocol: Trade Shows,” C&K Magazine, Global Business & Pleasure On-Line Magazine, 2007
  • “Food and Its Many Customs and Restrictions,” C&K Magazine , Global Business & Pleasure On-Line Magazine, 2007
  • “Deciphering the Complexity of Global Names,” C&K Magazine , Global Business & Pleasure On-Line Magazine, 2007
  • “Body-Art Critic . . . Are visible tattoos and piercings a problem an office environment,” Men’s Health Magazine, September 2004
  • “Cross Oceanic Etiquette,” Vision Magazine, Global Business & Pleasure Magazine, Spring/Summer 2004
  • “Making the Most of Dining Out,” Chicago Restaurant Guide Magazine and Website, Spring 2004
  • “Prom Etiquette,”Chicago Restaurant Guide Magazine and Website, Spring 2004
  • “The demand for soft skills for today’s job market: It’s more than class ranking and GPA,” Young Lawyers Division Newsletter ?YLD News, Illinois State Bar Association, February, 2004
  • “One Size Does Not Fit All . . . advice on dress code dilemmas,” Young Lawyers Division Newsletter ? YLD News, Illinois State Bar Association, Octobe,r 2003
  • “Gossip: The Good, the Bad, and the Ugly,” Young Lawyers Division Newsletter ? YLD News, Illinois State Bar Association, August, 2003
  • “Unity and Integrity in the Workplace,” Young Lawyers Division Newsletter ? YLD News, Illinois State Bar Association, June, 2003
  • “High-Tech Ethics and Etiquette,” Professional Speaking Magazine, July/August, 2003
  • “Crossing Cultural Barriers,” Vision Magazine . . . Global Business & Pleasure Magazine, Fall/Winter, 2003
  • “Handshake Greetings (and the what ifs),” Vision Magazine . . . Global Business & Pleasure Magazine, Summer, 2003
  • “Mastering the Dining Curve,” Vision Magazine . . . Offshore Business & Pleasure Magazine, Spring, 2003
  • “Selling Through Your Presentations: Look, Act and Speak Like a Pro,” FEDA News and Views Magazine, September/October, 2002
  • “The Flag: Showing Respect,” Vision Magazine . . . Global Business & Pleasure Magazine, Fall/Winter, 2002
  • “International Protocol ? Interpreters: The Invisible People,” Vision Magazine . . . Global Business & Pleasure Magazine, Summer, 2002
  • “Extending and Receiving Business-Related Invitations,” Chicago Restaurant Guide Magazine and Website, Fall, 2001
  • “Business Lunch,”Chicago Restaurant Guide Magazine, Spring, 2001
  • “International Business Today,”Credit Today, July, 2000
  • “Tech Etiquette … How Can We Effectively Communicate in Today’s Modern Work Place?” The Diary of Alpha Kappa Psi, Summer, 2000
  • “Dining Customs,” Chicago Restaurant Guide Magazine, Spring, 2000
  • “Tech-Etiquette Dilemmas: So Many Messages, So Little Time,”Training Today , September/October, 1999
  • “Dining Styles,”Chicago Restaurant Guide Magazine, Spring, 1999
  • “Training Without Offending,”Training Today, May/June, 1998
  • “What’s Your CQ? 5 Tips for Improving Your Cultural Intelligence” Lori K. Baker | University of Phoenix, Alumni Association Magazine, “Phoenix Focus Magazine” Winter 2014 (pages 14-16).
  • “How to Plot a Job Change,” Dawn Klingensmith, Philly.com On-line (Philadelphia Newspapers), August 10, 2010.
  • “Talkin’ Bout My Generation,” Dawn Klingensmith, The Roanoke Times, “CTW Features,” December 13, 2009.
  • “Don’t Wear Sexy Outfits to the holiday office party.” Chad Graham , The Arizona Republic, “Business Buzz,” December 10, 2009.
  • “Behavior Outside Work Could Cost You’re your Job,” Dawn Klingensmith, “Lahonton Valley News and Fallon Eagle Standard, January 24, 2009.
  • “Aint’ Misbehavin . . . Mind Your P’s and Q’s in Front of Bosses, Co-workers ,” Chad Graham, The Arizona Republic, “Business Buzz,” December 10, 2008.
  • “Go Ahead, Ask Me . . . Not all questions are created equal in job interviews.” Dawn Klingensmith, Nevada Appeal News, “CTW Features,” June 10, 2008.
  • “Make the Most of One-on-One Contacts,” Cheryl Dangel Cullen, Casual Living Magazine, “Voices of the Marketplace,” March 2008.
  • “Workplace Etiquette . . . Act Like a True Professional this Holiday Season,” Chrissy Herrell, Prerogative: The Magazine for Women, Holiday 2007.
  • “I can’t believe I said that! (Slipups #1 and #2),” Hilary Parker, Redbook Magazine, August 2007.
  • “The Lot of the Consultant: Explaining What You Do,” Hillary Chura, New York Times, March 4, 2007.
  • “Don’t Trip Over Tipping,” Rowena Vergara, Rockford Register Star, December 9, 2006.
  • “Perfecting the Business Lunch,” Michelle Matlock, C-O-M-M-E-R-C-E Magazine (Naperville Chamber of Commerce, Summer 2006.
  • “Closing a Deal at the Power Lunch,” Michelle Matlock, Daily Naperville Magazine, Fall/Winter 2006.
  • “Expert Opinion: How do you handle a check that has been sitting on the table?” Darci Smith, Crain’s Chicago Business, September 18, 2006.
  • “Dining Decorum,” Dawn Klingensmith, Naperville Magazine, July/August 2006.
  • “A C.E.O. Needs a Certain Shine Best Learned at Finishing School,” by Hillary Chura, New York Times, August 27, 2006.
  • “How not to commit office faux pas,” Paige Wiser, Chicago Sun-Times, June 5, 2006.
  • “Talking @ the office: E-mail is preferred method of contact with coworkers,” Jeff Bollier, Oshkosh Gannet, April 23, 2006.
  • “Giving Thanks; Handwritten thank-you notes becoming a lost art form,” Melissa Garzanelli, The Times, Ottawa, IL, March 14, 2006.
  • “Dining for dollars,” Donna Vickroy, Daily Southtown/Chicago, February 13, 2006.
  • “iPods Invade Work,” Jeff Bollier, The Northwestern, December 4, 2005.
  • “Beyond the Handshake: Business etiquette has never gone out of style,” Dawn Klingensmith, RoundUPS, Fall, 2005.
  • “How to Close the Deal Over an Interview Meal . . . Behavior at the table affects job prospects,” Tammy Chase, Chicago Sun-Times, April 20, 2005. Visit online archives.
  • “Turning the Tables . . . As women claim more corporate power, the dynamics of the business lunch have changed,” Dawn Klingensmith, Chicago Tribune, “WomanNews Section,” April 6, 2005
  • “Simply Put . . . Step off colloquialisms, cliches for a good impression,” Mimi Ko Cruz, Los Angeles Times, April 5, 2005.
  • “Catching Up on Manners,” Delia O’Hara, Chicago Sun-Times, Wednesday, July 21, 2004
  • “Power Surge,” Private Clubs Magazine, April, 2003
  • “A Touch of Class,” Natasha Korechi, The Daily Herald, April 3, 2003
  • “At Issue: Reacting to boss in mourning,” Chicago Tribune, Quantry Section, January 9, 2004
  • “Etiquette and Ethics can get tangled,” Chris Jones, Times Union NY, March 23, 2003
  • “Eat, drink ? get hired,” Jill Jedlowski, Herald News, February 16, 2003
  • “Minding Our Manners: Judith Martin and Others Reflect on The Rise and Fall of Civility in American,” Chris Jones, Chicago Tribune Magazine, February 9, 2003
  • “A Job-Interview Lunch Serves Up a Full Plate of Anxiety and Opportunity” Jeffrey Klineman, The Chronicle of Philanthropy’s Philanthropycareers, February 6, 2003
  • “Trade Show Etiquette: Your first impression is a lasting one,” Michelle Byrne Walsh, The Landscape Contractor Trade Magazine, January, 2003
  • “New Year, New Job? Your first impression on co-workers often sticks ? so make it a good one,” Lisa Bertagnoli, Chicago Tribune, January 1, 2003
  • “The role of a winner: In the business world, proper etiquette sets the stage for success,” Dawn Klingensmith, Professional Roofing Trade Magazine, November 2002
  • “Need some gift advice? Marry good intentions with good judgment when buying workplace presents,” Judy Artunian, Chicago Tribune, October 30, 2002
  • “Warming up to unattractive office sweaters,” Vanessa Winans,The Toledo Blade, September 8, 2002
  • “MBA Students get etiquette tips: Making good impressions will be even more important for grads of party school, consultant says,” Steve Hinnefeld, The Herald Times, Bloomington, IN, August 23, 2002
  • “In Focus . . . Gloria Petersen,” Simi Chaddha Ranajee, Saharra Magazine, May/June 2002
  • “Woodstock seniors take steps to learn right way to land jobs,” Derrick Gingery, Northwest Herald, April 19, 2002
  • “Giving networking a good name,” Jacqueline Fitzgerald, The Chicago Tribune, 2002
  • “Mind Your Manners: Employers Can Afford to Be Choosy Now,” Melanie Payne, Sacramento Bee, February 11, 2002
  • “Mergers can fail or succeed over people issues,” Melanie Payne, Sacramento Bee, June 25, 2001
  • “A Sorry State of Affairs . . . Why is apologizing so difficult for individuals and nations?” Vanessa Winans, The Blade, Toledo, OH, April 22, 2001
  • “Business Manners ? Etiquette is on the menu at dinners for graduating students,” Chuck Stanley, Chicago Tribune, March 4, 2001
  • “Human Resources: Exit interviews can yield useful company insights,” Melanie Payne, Sacramento Bee, December 4, 2000
  • “OH, BEHAVE! A Guide to Modern Office Etiquette,” Alev Aktar, New York Daily News, August 10, 2000
  • “The Etiquette Advantage: Contractors who practice these skills reap bigger awards,” The Landscape Contractor Trade Magazine, July 2000
  • Mind Your Manners . . . Protocol Pointers,” Matt Gomez, Venture Woman Magazine, June 2000, Charter Issue
  • “Please Hang Up . . . Cellular Sellout,” Melanie Payne, The Beacon Journal/Ohio, June 7, 2000
  • “Business Casual: Stylish, Not Sloppy ? New workplace dress codes may enhance personal comfort but can detract from professionalism,” Vanessa Winans, The Blade, Toledo, OH, May 21, 2000
  • “Firms pay for work rudeness,” Melanie Payne, The Beacon Journal/Ohio, 2000
  • “Navigating the World of Workplace Taboos,” Experience Magazine, April 4, 2000
  • “When in Rome: Proper Etiquette and Protocol Go Far in the Business World,” Mimi Ko Cruz, Los Angeles Times, March 28, 2000
  • “In Search of an E-Dict @ the Office: E-Nough Already!” Washington Post, October, 1999
  • “Keep Careers from Caving at Corporate Soirées,” Long Island Business News, September 24-30, 1999
  • “Minding your Manners can Multiply Marketability,” The Daily Free Press, Boston University, March 18, 1999
  • “Interviews at Ann Online,” Ann Online, December, 1998
  • “Protocol on Those Trips Abroad,” CNN, October, 1997
  • “Culture Clash,” Controller Magazine, November, 1997
  • “Express Yourself … Learning to communicate is a critical job skill,” Jeffrey Steele, Chicago Tribune, July 6, 1997
  • “The New Intimacy,” Buzz Magazine, “The Talk of Los Angeles,” May, 1997
  • “Crusader to the Manner Born,” The Times of London, April, 1997
  • “Decoding Clothing,” Skokie Review, March, 1997
  • “Charming,” The Limbaugh Letter, December, 1996
  • “Etiquette Coach helps People Mind Their Manners, so others won’t…,” Daily Herald, October, 1996
  • “Avoid Tragedy of Manners at Work with Etiquette class,” The Washington Times, October, 1996
  • “Post Modern Manners: Etiquette for the ’90s,” Chicago Magazine, July, 1996

 

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